kokzz's commitment to responsible gaming
Fun is the goal — that is why kokzz provides every player with effective tools like deposit limits, time-outs, and self-exclusion to stay protected.
Why is responsible gaming important?
Your enjoyment and safety are our top priority
Online gaming is an entertainment activity — but it only stays enjoyable when it stays in control. kokzz believes every player has the right to know their own limits, and the right to receive the support needed to respect those limits.
Millions of people in Bangladesh enjoy online betting for entertainment. However, for a small number it can become a problem. We want you to know — seeking help is not a sign of weakness, it is a sign of good judgment.
On this page you will find detailed information about the protection tools kokzz provides, warning signs of problem gambling, and ways to get support. We are always here for you.
Our protection tools
The controls kokzz gives you
Set deposit limits
You can set a maximum daily, weekly, or monthly deposit amount. Lowering this limit takes effect immediately, but increasing it is subject to a waiting period — which protects you from impulsive decisions.
Time limits & session reminders
Set time limits to track how long you play in each session. When the set time is up, you will receive an automatic reminder so you can take a conscious break.
Self-exclusion
You can completely deactivate your account for a set period — such as 30 days, 3 months, or longer. No deposits or bets will be possible during self-exclusion.
Temporary break (cooling-off)
Take a cooling-off period from 24 hours to a few weeks. During this time your account is temporarily suspended, but not permanently closed.
Betting history review
View your complete transaction and betting history at any time. Understanding your own spending patterns is the first step toward responsible gaming.
Support team assistance
Contact kokzz's 24/7 live chat or email support team at any time. They are ready to help in both Bengali and English.
kokzz's core principles
The commitment to responsibility we make
We believe that both the platform and players share responsibility for creating a healthy gaming environment. The principles below are the foundation of how kokzz operates.
Play for entertainment
Gaming is never a source of income — it is an enjoyable activity. In every session, only spend what you can afford to lose.
Set a budget in advance
Decide on a monthly budget before you start playing and commit to staying within it. If you lose, do not try to recover losses by placing more bets.
Keep track of time
It is easy to lose track of time when focused on a game. Take regular breaks and always prioritize time with family and work.
Do not play under stress
Avoid playing when you are angry, sad, or under stress. Decisions made in an emotional state are often harmful.
Do not play under the influence of alcohol or drugs
Betting while under the influence seriously affects your judgment and can lead to major financial losses.
Warning signs of problem gambling
Seek help immediately if you notice any of the signs below
Most people do not realize or want to admit when gambling has become a problem. If any of the following apply to you or someone you know, it is time to seek help:
- Placing increasingly larger bets to try to win back lost money ("chasing losses")
- Borrowing money from family, friends, or work for gambling, or hiding it from them
- Feeling restless, irritable, or anxious when not playing
- Gambling is causing problems with family, relationships, or at work
- Spending more time or money than intended and being unable to stop
- Cutting back on essential expenses (food, rent, electricity) to fund gambling
- Hiding the amount you gamble from family or lying about it
- Giving up sleep, meals, or other hobbies to spend more time gambling
If even one of the signs above applies to you, please contact kokzz support today. Our team will help you take the next steps.
Assess yourself
Ask yourself honestly
Ask yourself the questions below. Honest answers will help you understand whether your gaming habits are healthy.
If you answered yes to more than one question, now is the time to use kokzz's self-exclusion or cooling-off tools and speak with our support team.
21+ age verification
Our commitment to protecting minors
kokzz is for players aged 21 and above only. Every user's age is verified at registration. No minor will be allowed to open an account or play.
If you think a minor might try to access kokzz using your device, please use device lock or parental control software. You can also report it to our support team.
This platform is for individuals aged 21 and above only. Please make sure you are legally eligible to play.
Get help right away
Concerned about your gambling? Our support team is with you 24 hours a day, 7 days a week.
If someone close to you also thinks you need help, they can contact us too.
Deposit & withdrawal limits
Safe transaction guidelines
Minimum deposit
The minimum deposit for each method is just ৳200. Start small and stay within your limits.
Minimum withdrawal
You can withdraw a minimum of ৳500. Take your winnings out promptly and avoid the temptation to bet again.
Fast Payments
Withdrawals via bKash, Nagad, Rocket, or bank transfer are generally processed within 30 minutes to 3 hours.
Payment Method
We support: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla, BRAC, Islami Bank).
Play safely, enjoy mindfully
Protecting every player at kokzz is our responsibility. Enjoy our games while staying within your limits.
Frequently Asked Questions
Your questions about responsible gaming