kokzz Privacy Policy

1 Types and Sources of Information Collected

1.1 Information You Provide Directly

When you open an account on kokzz or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment details — bKash, Nagad, Rocket, or bank account number (for processing transactions)
• Information provided when contacting our support team

1.2 Automatically Collected Information

The following information may be collected by technical means when you visit the site:

• IP address and device type (mobile, tablet, desktop)
• Browser type and version
• Time spent on the site and list of pages visited
• Referral URL (where you came from before reaching our site)
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2 How Your Information Is Used

kokzz uses your information for the following legitimate purposes:

2.1 Account Management & Identity Verification

We use your name, date of birth, and ID details to create, verify, and keep your account secure. This ensures that only users aged 21 or above are able to use the platform.

2.2 Transaction & Payment Processing

We need your payment details to process deposit and withdrawal requests. We handle transactions via bKash, Nagad, Rocket, and bank transfer, and a record of every transaction is kept securely.

2.3 Support & Communication

When you use our 24/7 live chat and email support ([email protected]), your information may be used to resolve your issues and for follow-up communication.

2.4 Security & Fraud Prevention

We analyse transaction and activity patterns to detect suspicious activity, prevent money laundering, and maintain the security of the platform.

2.5 Responsible Gaming

By monitoring your gaming activity patterns, we can identify potentially problematic gambling tendencies and provide assistance when needed. This is done entirely in your interest.

2.6 Site Improvement & Analytics

Usage data is analysed to understand which features are used most and to improve your experience on the site.

3 How We Keep Your Information Secure

kokzz gives the highest priority to the security of your personal information. We apply industry-standard security measures:

3.1 SSL Encryption

All data transmitted between your browser and our server while connected to our site is protected by SSL (Secure Socket Layer) encryption. This means no third party can intercept or read your information.

3.2 Secure Server Infrastructure

Your information is stored in secure data centres where firewalls, intrusion detection systems, and regular security audits are in place.

3.3 Access Control

Only authorised personnel can access your information, and their access is limited to only the information necessary to carry out their responsibilities. All staff are required to follow strict confidentiality rules.

4 When and With Whom We Share Information

kokzz does not sell, rent, or improperly distribute your personal information. However, sharing information may be necessary in certain circumstances:

4.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and related banking services to complete your deposits and withdrawals. These partners have their own privacy policies.

4.2 Technology & Infrastructure Service Providers

We work with trusted technology partners for hosting, cloud storage, cybersecurity, and analytics services. These partners are given access only to the information necessary for providing their services and are bound by confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law. In such cases, we will make every effort to notify you within the limits allowed by law.

4.4 Fraud & Money Laundering Prevention

If any suspicious transaction or unlawful activity is identified, relevant information may be shared with the appropriate authorities.

5 Cookie Usage Policy

Cookies are small data files stored in your browser. kokzz uses cookies for the following purposes:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and remembering your preferred language and settings. Without them, the site cannot function properly.

5.2 Functional Cookies

These cookies are used to personalise your experience by remembering your preferred game categories, display settings, and previous visit information.

5.3 Analytics Cookies

Analytics cookies are used to understand which sections of the site are visited most and how users navigate the site. This information helps improve the site's performance.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

6 Your Rights Over Your Information

You have the following rights regarding your personal information, and kokzz fully respects these rights:

6.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to obtain this information.

6.2 Right to Rectification

If any of your stored information is incorrect, you can request that it be corrected. Some information can be updated by yourself through account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this request may not be fulfillable in cases involving legal obligations, ongoing dispute resolution, or an active account.

6.4 Right to Object to Processing

In certain specific cases (such as direct marketing), you have the right to object to the processing of your information.

6.5 Right to Data Portability

You have the right to receive your own information in a structured, commonly used, and machine-readable format.

7 Protection of Minors

The kokzz platform is intended solely for adults aged 21 or above. We do not intentionally collect any information from minors, and minors are not permitted to use our services.

Age verification steps are taken at the time of registration. If we have any information indicating that a user is under 21 years of age, that account will be closed immediately and all related information will be deleted.

8 External Links & Services

The kokzz site may contain links to third-party sites. These external sites have their own privacy policies, and those policies will apply when you visit them. We are not responsible for how your information is handled on third-party sites.

Our payment partners (bKash, Nagad, Rocket, banks) operate as separate entities. Their own privacy policies also apply when you use their services.

9 How Long We Keep Your Information

We retain your information only for as long as it is needed. Retention periods may vary depending on the type of information:

• Account Information: For as long as your account is active and, after account closure, for as long as necessary to meet relevant legal obligations.
• Transaction Records: Records of financial transactions are retained for a specific period in accordance with legal requirements.
• Support Conversations: Retained for a reasonable period for the purpose of improving customer service quality and resolving disputes.
• Analytics Data: Aggregated and anonymised analytics data may be retained over the long term.

If you request account closure, we will take steps to delete or anonymise your personal information as quickly as possible within the bounds of our legal obligations.

10 How Changes to This Policy Are Made

This privacy policy may be updated from time to time due to business needs, legal changes, or service improvements. In the event of any changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users may be notified by email in the case of important changes.
• Continued use of the site after changes have been made will be considered acceptance of the new policy.

Therefore, it is recommended to review this page regularly. If you have any objection to a change, please contact us or request that your account be closed.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. kokzz always takes your privacy-related requests seriously.

When sending a privacy-related request, please include the information required to verify your account (such as your registered email address) so that we can identify and process your request promptly.